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"[On-Demand Research Webinar] ServiceOps 2024: automation and (gen)AI-powered IT service and operations"
75% of organizations have a ServiceOps initiative. Get other insights when you watch this on-demand webinar.
Get insights into EMA's third annual global research into real-world ServiceOps.
Some of the key findings include:
- 80% of CxOs say they’ve reorganized to take advantage of AI and automation.
- 75% of organizations have a ServiceOps initiative either formal or informal.
- 50% of those organizations with mature (2+ years) ServiceOps initiatives in place report IT service quality as outstanding compared to 18% just beginning.
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